Privacy Policy

Last updated: 15 April 2026

EMWIN Systems (Pty) Ltd, trading as EJM Construction Software, respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains what personal information we collect through our website, how we use it, who we share it with, and what rights you have.

1. Who We Are

EMWIN Systems (Pty) Ltd
Registration number: 1982/009370/07
Physical address: 6 Thistle Road, Forum Building, 1st Floor, Kempton Park, Gauteng, 1631
Website: www.ejm.co.za
Email: info@ejm.co.za
Telephone: 011 396 1809 / 011 396 3561

Information Officer: Ms Lana Marais
Deputy Information Officer: Mrs Alida Potgieter

For privacy-related requests, please contact us at info@ejm.co.za.

2. Personal Information We Collect

We may collect personal information when you use our website, submit a form, download a brochure, request pricing, sign up for updates, or contact us directly.

This may include:

Your name
Email address
Phone or mobile number
Company or enquiry details, if provided
Message contents
Product or module interests
Demo, callback, newsletter, or marketing preferences
Pricing estimate selections, including selected modules and licence quantities
Website usage information, such as pages visited, device type, browser type, approximate location, and interaction data

We do not intentionally request sensitive personal information through our website.

3. How We Collect Information

We collect information through:

Contact and enquiry forms
Demo and callback forms
Brochure download forms
Pricing estimate forms
Newsletter or product update sign-up forms
Direct email or telephone communication
Website analytics and cookies, where permitted

Some forms may submit information to EJM’s internal service provider endpoint at ejm-service.turnbuckle.co.za for processing the relevant request.

4. Why We Use Your Information

We process your personal information for the following purposes:

To respond to enquiries
To provide product information, brochures, pricing estimates, or demos
To contact you when you request a callback
To provide support or service information
To send newsletters, product updates, or marketing communications where you have opted in
To manage internal sales and customer relationship processes
To improve our website, services, and user experience
To comply with legal, regulatory, accounting, or record-keeping obligations
To protect our website, systems, and business from misuse, fraud, or security risks

5. Legal Basis for Processing

We process personal information where:

You have given consent, such as when opting into marketing communications or analytics cookies
Processing is necessary to respond to your enquiry or take steps before entering into a business relationship
Processing is necessary for our legitimate business interests, such as managing enquiries, improving our website, and protecting our systems
Processing is required by law
Processing is necessary to perform or manage a contract with a customer or supplier

You may withdraw consent at any time where we rely on consent.

6. Marketing Communications

We will only send direct marketing communications where permitted by law, for example where you have opted in or where we may lawfully contact an existing customer about similar products or services.

You can opt out of marketing communications at any time by using the unsubscribe option in the communication, if available, or by contacting us at info@ejm.co.za.

7. Cookies and Analytics

Our website uses essential cookies and similar technologies required for site security, hosting, delivery, and basic operation. These may be set by our website platform, hosting, and security providers, including Webflow and Cloudflare.

With your consent, we use Google Analytics 4 to understand how visitors use our website. Google Analytics may use cookies such as _ga and _ga_<container-id> to distinguish users and sessions, and may process technical information such as device, browser, page interaction, approximate location, and usage data. Google may process this information outside South Africa.

You can accept or reject analytics cookies using the cookie notice on our website. You can also block or delete cookies in your browser settings. If you reject analytics cookies, we will not use Google Analytics cookies for your visit.

For more detail, please see our Cookie Policy.

8. Who We Share Information With

We do not sell your personal information.

We may share personal information with trusted service providers and partners who help us operate our website and respond to enquiries, including:

Webflow, our website platform and hosting provider
Google Analytics, where analytics consent has been given
Cloudflare or related hosting/security infrastructure used to deliver and protect the website
EJM’s internal service providers and technical partners
Our digital partner or website support provider
Internal sales, support, administration, and management representatives
Professional advisers, where required
Regulators, public authorities, or law enforcement where required by law

Where we use service providers, we require them to process personal information only for authorised purposes and to apply reasonable security safeguards.

9. International Transfers

Some of our service providers, including website hosting, analytics, security, and cloud service providers, may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that appropriate safeguards are in place, or that the transfer is otherwise permitted under POPIA.

10. Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.

These measures may include access controls, secure hosting arrangements, encrypted connections, restricted administrative access, and internal controls over who can access submitted information.

No website or electronic transmission is completely secure. If you believe your personal information has been compromised, please contact us immediately at info@ejm.co.za.

11. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

As a general guideline:

Website enquiry and demo records may be retained for up to 24 months after the last interaction
Customer and service records may be retained for the duration of the relationship and for any legally required retention period thereafter
Marketing consent records may be retained while you remain subscribed and for a reasonable period after opt-out to maintain suppression records
Analytics data is retained according to the settings of our analytics provider

You may request deletion of your personal information, subject to legal or operational retention requirements.

12. Your Rights

Under POPIA, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Request correction or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or unlawfully obtained personal information
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Object to direct marketing
Lodge a complaint with the Information Regulator

To exercise these rights, please contact us at info@ejm.co.za.

We may need to verify your identity before responding to a request.

13. Information Regulator

If you are not satisfied with our response, you may contact the Information Regulator of South Africa.

Information Regulator (South Africa)
Website: www.inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
PAIA complaints: PAIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Toll free: 0800 017 160
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

14. Links to Other Websites

Our website may link to external websites. We are not responsible for the privacy practices, security, or content of third-party websites.

15. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.

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